Bryan
McMurray

Hi Red IT, I'm a 33 Years Old Product Manager and Designer

In March 2020, due to the COVID19 outbreak and closure of all clinics, a task force was setup to rapidly develop and implement a Telehealth system for our over 5'000 patients. Within 2 weeks our open beta was live. Including Online Booking, Physician hand-off and Video-Call. This involved strategic planning and design to facilitate rapid development for a cross-functional agile team.

Role: Product Owner
I am the System Admin for over 30 PC's, responsible for Operating System, Software (RMM, Office 365, Electronic Healthcare Records, Security Suite, etc) and Hardware.
I am responsible for the network of 4 locations, managing, deploying, supporting, and maintaining firewall, and network architectures.

Role: Administrator
I am responsible for all Web and Cloud resources. This involves Web Design (HTML/CSS), as well as Domain Managment (Registrar, SSL, DNS), Hosting Services, Email Hosting. I currently build and maintain 8 websites, 5 hosting services, 10 domains, and 40 email accounts. Mostly running Cpanel, Plesk, Exchange, Joomla, Wordpress and google analytics.

Role: Designer and Administrator
The Company was launched with a core product idea, I was assigned to research the U.S. markets specific needs, to uncover and discover new opportunity areas. This involved extensive travel to meet with customers and lead ideation sessions, analysis and reporting to define the product vision and roadmap.

Role: Product Research and Developer

In the clinics there are many technological components to aid the user, the Physician, and the Business Model. I am responsible for ideation, development, and implementation of technology to aid the business achieve greater efficiency as well as user experience. This involves solutions such as automated sign-ins, welcome screens, interactive media points, online communication solutions, etc.

Role: User experience Design
I am the System Admin for over 30 PC's, responsible for Operating System, Software (RMM, Office 365, Electronic Healthcare Records, Security Suite, etc) and Hardware.
I am responsible for the network of 4 locations, managing, deploying, supporting, and maintaining firewall, and network architectures.

Role: Administrator
We are constantly exploring new product ideas. We collaboratively identify new business opportunities and uncover unmet user needs. This involves moving easily from a holistic view down to minute detail, many failed products, and a few successful ones. We focus on research and data analysis, combined with Design Thinking.

Role: Design and Development
As a permanent role, I am responsible for ensuring Brand Strategy in maintained throughout the business and user experience. This involves overseeing Designers, Architects, Software, Multimedia, Advertising, etc. I have experience in multiple disciplines which helps me understand and facilitate cross-functional teams and lead a cohesive end-user experience.

Role: Brand Lead

All graphic Design components were created by me, following, and enforcing the Brand Identity. This involves design artifacts such as patient forms, brochures, signage, presentations, internal documentation, customer reports, advertising materials, etc. Using tools such and Photoshop, Illustrator, InDesign.

Role: Graphic Design
The Website was my responsibility to develop and maintain. This involved HTML and CSS, combined with visual and graphic design to grow the online presence as well as keeping it up to date with current practices.

Role: Web Designer
We are constantly developing new video content for our patients. My role was together with the physicians develop video ideas, then I produced and edited them. This involved production design (lighting, audio, video recording) and video editing (Premiere Pro, After Effects, Audition).

Role: Video Production and Editing

The organisations servers require daily monitoring and maintenance. This involves network, software, OS, and backups are functioning correctly. I was tasked with this maintenance and resolution of common issues or escalating major issues.

Role: Technician
Every 3 years every PC is replaced, this is a significant logistic and technical process to ensure organization security and policies are implemented in the new PC, the data is safely transferred, and the previous data destroyed. Together with a team we ensured all end-users had a smooth and safe transition, with no down-time.

Role: Technician
Together with a team, we are tasked to ensure all employees are able to access and use the IT tools they require to perform their roles. In case of any issues we are to assist them in resolving the issues as quick as possible to maintain a frictionless IT environment.

Role: Technician